Office Policies

Office Policies

Thank you for choosing Maple Eye Care! Our primary mission is to deliver the best possible eye care available. An important part of that mission is making the cost of care as easy and manageable for our patients as possible by offering several payment options. These include:

Cash, Check, Visa, Mastercard, AMEX, Discover, Care Credit

Please note:

Maple Eye Care requires payment at time of service. If you have medical/vision insurance we are happy to work with your carrier to maximize your benefits and will file claims directly with them for reimbursement of services you receive, but all co-pays and out-of-pocket expenses are ultimately your responsibility.

If you have any questions, please do not hesitate to ask. We are here to help you have the best possible understanding of your costs and copays.*

*Medical procedures and imaging may be subject to deductibles. You may be charged at the time of the procedure, or billed after your insurance company has settled with us. Either way, you are ultimately responsible for the cost of your treatment.

Pupillary distance (PD) measurements are not part of the eye exam. PD’s are measured by an optician when you purchase glasses. We charge $10 for a PD measurement. This fee is waived with a purchase of glasses from our office.

Return Policy:

Glasses are custom made medical devices. All sales are final and are not returnable. If you’re having a problem with the frame or lenses within 30 days, we can work with you to try and correct the issue.

Office policies regarding Lindberg frames

Lindberg frames are highly customizable and are made in Denmark. Because Lindberg frames are custom made to order, they cannot be returned, however, Lindberg does offer a 3 year unlimited warranty on defects.

It can take up to 4 weeks to get your frame to our office. We will notify you when they are in and you can come inspect your frame before it is sent to the lab to have the prescription made. This process can take another 2 weeks.

If you purchased contact lenses from us, you can return any unopened/unmarked/not expired boxes within 1 month of purchase for an exchange towards a new prescription.